Md Badsha Faysal

Melbourne, VIC

• Deliver front-of-house concierge service for a residential building, greeting residents and visitors and responding promptly and professionally to enquiries and requests.
• Manage end-to-end parcel handling — receiving, logging, secure storage, and resident notification — using the BuildingLink property management platform.
• Maintain accurate digital records of deliveries, visitor sign-ins, and incident reports within BuildingLink to support building compliance and reporting.
• Liaise with building management, cleaning, and maintenance contractors to ensure timely resolution of resident requests and upkeep of common areas.
• Monitor building security systems, including CCTV and access control, to help maintain a safe environment for residents and guests.
• Support resident move-in and move-out coordination, amenity bookings, and general enquiries about building policies and services.

• Managed infrastructure for development and production applications, ensuring reliability and uptime.
• Monitored services and system resources, proactively identifying and resolving issues.
• Developed backend services using Express.js and MongoDB.
• Containerized applications and services to standardize deployment across environments.
• Configured web service routing using Cloudflare and Nginx reverse proxy.
• Automated recurring operational tasks using Bash scripting.

• Trained and evaluated AI model outputs on behalf of Scale AI (Meta AI).
• Assessed AI-generated responses for quality and accuracy, providing structured feedback and corrected examples where responses fell short of expected standards.

• Provided and managed IT support for an organization of 100+ employees, covering hardware and software troubleshooting for desktops and laptops.
• Designed and maintained network and infrastructure architecture.
• Managed hypervisor environments (KVM), virtual machines, Docker containers, cloud resources, and databases.
• Administered VPN, local DNS, DHCP, FTP, SMB, WebDAV, and NFS services.
• Deployed and managed Active Directory for organization-wide identity and access management.

• Developed and maintained websites using WordPress.
• Communicated with clients and managed project timelines and deliverables.